Frequently Asked Questions

Browse our Frequently Asked Questions for quick answers to common questions about our online ticket store.


Buying Online

Q: Why should I buy my tickets online?
A: Buying online is fast and convenient! Take advantage of convenient shipping options like Print@Home, available on select ticket types, which allows you to print your tickets in the comfort of your own home and head straight to the gate upon your arrival. So, don’t wait – buy your tickets before you arrive and save time and money.
Q: How do I know my online transaction is secure?

A: Universal Studios Theme Parks utilizes Secure Sockets Layer (SSL) to encrypt and protect your personal information. SSL keeps the data private and confidential between your computer and Universal Theme Parks. This technology makes it safe to transmit your credit card number over the internet.

Look for two security icons, the “s” after “http” in the address line and the lock in the bottom status bar of your internet browser

Q: Can I purchase tickets on the phone?
A: Yes, you can purchase theme park tickets by phone. However, purchasing your tickets online is easy, so we recommend you take advantage of the convenience of online booking. If you still prefer to have a customer service representative book your tickets, you can call our customer service department at 1-407-224-7840.

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Tickets and Prices

Q: Where can I find descriptions of the tickets offered?
A: Ticket descriptions are listed with each ticket type on the online ticket store. Click the Complete Ticket Details link to view a more detailed description. If you have a pop-up blocker on your computer, you may need to disable it in order to view the Complete Ticket Details.
Q: How much do tickets cost?

A: You will find current ticket prices listed with each ticket type on the online ticket store.

Q: Are tickets subject to tax?
A: Universal Orlando tickets are subject to tax per the Florida tax law.
Q: What is the currency exchange rate?
A: All Universal Theme Parks online ticket store purchases are in US dollars ($). Please contact your credit card company for current exchange rates.
Q: Do tickets expire?
A: Unused tickets that are not date specific generally do not expire. However, tickets may be subject to specific expiration conditions based on first use or ticket type. Please refer to the Complete Ticket Details for your desired ticket type for details.
Q: Can I get a refund on tickets?
A: Generally, all purchases are final and no refunds are available. If your vacation plans change, please remember that unused tickets do not expire unless otherwise noted. Upon first use, specific ticket expiration conditions apply. Special event and other date specific tickets are valid for entry on specified date only. Check the ticket description for expiration conditions for your given ticket type. Universal Studios reserves the right to change online ticket prices without prior notification. Universal Studios will not be held accountable for lost or stolen ticket orders once they have left our fulfillment center. If you have questions about this policy or special circumstances, please contact our customer service department at 1-407-224-7840 or via email at

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Delivery Options

Q: What delivery options are available?

A: Available delivery options vary by ticket type and will be presented for your selection during the checkout process. The main delivery option is Electronic Pickup. A brief description of Electronic Pickup is listed below:

Electronic Pickup

  • Buy online and pick up your tickets at one of our convenient Electronic Ticketing Machines upon arrival at the park.
  • If you choose Electronic Pickup, you’ll need to bring your confirmation number and the credit card used to purchase your tickets with you to the park.
  • Follow the signs to the Electronic Ticketing Machines, swipe your card (for identification purposes only – your card will not be charged again), enter your confirmation number, and print your tickets. It’s easy!
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