Customer Support

Use our Customer Support area to find answers to your questions.

Frequently Asked Questions
Check here first to find answers to common questions.

Quick Links to Information:

Delivery Options
Read about delivery options for your online ticket store purchase and determine which option is best for you.

Privacy Policy
Universal takes your right to privacy seriously. Review the Universal Studios privacy statement to learn about the information we gather and how the information may be used.

Online Security
You can feel safe when shopping on the Universal Studios Theme Parks online ticket store. Read this section to find out how we protect your online transaction.

Refund Policy
Information on our ticket refund policy.

Theme Park Information
Visit our theme park website for information on attractions, on-site hotels, non-stop nightlife and more.

Contact Us
Still have questions about the online ticket store? Visit the Contact Us page for the Customer Support phone number and email address.